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If you have any trouble or questions, whether about the new numbers, connection trouble, or anything else, please contact us -- support@fallsnet.com 320-616-2166 Most of the computer problems we see are because of spyware. Most pop-up windows, errors in Internet Explorer, connection problems, and even general slowness of a computer are caused by spyware. Fallsnet recomends running at least one of these free spyware removers on your computer on a regular basis: Windows Defender from Microsoft MalwareBytes from Malwarebytes Corporation There are many other companies that claim to sell an anti-spyware program. They often charge between $19 and $49 for their software that either doesn't remove spyware, or actually contains spyware of its own. The ones listed here do a very good job, don't install any spyware, and are free for home use.
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Acceptable
Use Policies for the Fallsnet Internet Package
Please read these policies carefully and follow them closely:
· Keep-Alive, Ponger and auto-redialer programs are absolutely prohibited when connected to our service. Anyone who is caught using one will be immediately terminated from the service with NO REFUND. The service is unlimited, defined as connecting as often as you like anytime you like. However, it does not mean unlimited hours. Long Connections and Mulitiple Logins are prohibited. The subscriber agrees to not use this service as a dedicated connection. The determination of what a dedicated connection is shall be at the sole determination of Fallsnet. The services are intended for periodic, active use of email, newsgroups, file transfers, Internet Chat , games, and browsing the world wide web. Subscribers may stay connected so long as they are actively using that connection for the above purposes. Subscribers may not use the services on a standby or inactive basis in order to maintain a connection. Pinging is expressly prohibited. The subscriber agrees that they will be limited to 150 hours of access per calendar month. If a subscriber exceeds the 150 hour limit or seems to be on track to do so in the current month, their account will be charged a $10.00 overage fee and they will have the choice to switch to the "Ultimate Unlimited" plan for the next month if they wish for $23.95 per month . Fallsnet reserves the right to to close accounts, which are near or exceed the 150 hour per month limit.
· A subscriber will be disconnected automatically is if there is NO data flow through your modem to ours for longer than 20 minutes. Reading and writing E-mail does not produce any traffic on your line, so it is a good idea to download your E-mail and then disconnect while you read and formulate your replies and then reconnect to send them all at once.
·
The user name and
password is strictly the responsibility of the subscriber who is
responsible for the account. The subscriber is responsible for any
usage on the Internet using the user name and password on their
account.
Subscribers may not have more than one computer actively connected
to a given Internet dial-up account at the same time. Anyone
caught doing so will be immediately terminated from service with NO
REFUND..
· Email bombing, mailing bulk e-mail messages, or sending unsolicited e-mail advertisements from our servers (SPAM) is a violation of this AUP and constitutes grounds for immediate termination of service with NO REFUND.
Changes to These Policies
· We reserve the right to make changes to these policies without notice.
..
Standard Billing Policies
· In order to help us maintain such a low price for personal Internet access, we have implemented the following billing policies.
Basic Access Account
· Credit cards will be billed about 15 days before the account billing date (the day of the month on which you signed up). Payments by check will become due on the day of the month on which you signed up. All billing statements will be mailed.
Cancellation or Termination of Account
· Fallsnet reserves the right on a case by case basis to terminate a clients account at any time without notice when the policies of Fallsnet are not being followed or payments are not made in a timely fashion. Termination of an account does not release the customer of the financial responsibility to pay what is owed on the account.
· A customer may cancel his/her account as long as it is done in writing, a written letter or email is sufficient. You should email your cancellation to joel@fallsnet.com for a timely cancellation. The written notice MUST be received by the first day of your service month (in the case of a credit card or bank withdrawl the letter must be received on or before the day your card would normally be charged.) or you will be responsible for the next months charges. Without a written request Fallsnet will not accept cancellation the cancellation of the account and the customer is responsible for the future billing until cancellation is in effect. Fallsnet is authorized to charge your account or credit card for any amount that is still owed to Fallsnet at the time of termination or cancellation of your account. There will be absolutely NO REFUNDS on prepaid accounts or credit cards and bank accounts that have already been charged.
Late Payment & Reactivation
· A late payment fee of $3.00 will be added to your account every month that payment is not received in our office by the due date.
· Non-Active (suspended, cancelled or terminated) accounts will be charged 12% annual interest on the balance due for every month the bill is not paid.
· If an account remains unpaid and needs to be sent to collections, a processing fee of 35% of the total owed will be added to the amount owed before it is turned over to collections.
· Fallsnet reserves the right to cancel an account at any time for nonpayment; the termination / cancellation policy will apply.
· There is a reactivation fee of $10.00 for any account needing to be reactivated for any reason.
NSF Checks & Collection Fees
· NSF checks will be charged a $30.00 collection fee.
· Any account that is more than 60 days past due will be immediately disconnected.
· Any account that is more than 90 days past due will be sent to collections and a 35% processing fee will be added to the balance before going to the collection agency.
Technical Support
· Fallsnet provides 9AM to 9PM Internet technical support for Fallsnet subscribers at no charge as long as the problem is related to Fallsnet's Internet services.
· For all other computer related problems Fallsnet does repair work and will be glad to look at your computer if you would like to bring it in to our offices at 62 E Broadway, Little Falls From 9AM to 5:30PM Monday through Friday.
Changes to
These Policies
We reserve the right to make changes to these policies without
notice.
_© 2000, 2001,2004 Fallsnet, LLC
