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Frequently Asked Questions How do I contact Fallsnet? What is, and how do I use the 'Spam and Virus Report'? What is, and what can I do about SPAM? Why does my computer hang-up after I check my e-mail? I received a ".PPS" file from someone, but how do I view it? Why, when I receive an email, does the attachment appear "grayed" out? Why do I receive an error message that says 'Outlook Express has removed access to the following unsafe attachments'? Why, when I open Internet Explorer, does it not dial automatically? How can I upgrade to the latest version of Internet Explorer? Is your question not on the list? Submit your questions on our Tech-support contact page. Download and run this program to fix the Fallsnet dial-up and email settings on your computer, or to set your account up on a new computer. Q: How do I contact Fallsnet? A: To contact tech-support visit our Tech-support contact page.      To contact us for problems regarding this website contact our web master.      To contact us for any other reason visit our contact page. Back to Top Q: What is, and what can I do about SPAM? A: Spam is unsolicited bulk email or more commonly referred to as junk mail. You may report Spam to us, in order to have it blocked, by forwarding the entire offending message (including all headers) to us, at techsupport@fallsnet.com. To get the headers of the message, while looking at the message in Outlook Express, click "File", then "Properties".  In the new window, click the "Details" tab at the top.  The information displayed here is called the headers of the message.  Highlight this information by clicking at the beginning of the text, and, holding the mouse button down, dragging to to end of the text. This will highlight it in a different color.  Now right click on the text and select "copy".  You may now close this window. Now when you create the message to tech support, just click on "Edit" and "Paste" to add the headers to the message. Back to Top Q: Why does my computer hang-up after I check my e-mail? A: This can be caused by a setting in outlook express. While in Outlook Express, click on "Tools" in the menu at the top. Click on "Options...". Click on the "Connection" tab. Remove the checkmark from "Hang up after Sending and Receiving" Click on the "OK" button at the bottom. Your computer will no longer automatically hang up.   Back to Top Q: I received a ".PPS" file from someone, but how do I view it? A: These are Microsoft PowerPoint Presentation files. The Microsoft office program needed to open these files costs over $450.00, however, there are two alternatives: You can download HERE the Open Office program, which can open those files, as well as Microsoft Word (*.DOC) files and Microsoft Excel (*.XLS) files. OR.. You can download a free viewer for these files directly from Microsoft HERE Back to Top Q: Why, when I receive an email with an attachment, does the attachment appear "grayed" out? or Q: Why do I receive an error message that says 'OE removed access to the following unsafe attachments'? A: This can be caused by a setting in outlook express. While in Outlook Express Click on "Tools" in the menu at the top. Click on "Options...". Click on the "security" tab. Uncheck "Do not allow attachments to be saved or opened..." Click on the "OK" button at the bottom. Outlook Express will now allow you to access your attachments. Back to Top Q: Why, when I open Internet Explorer, does it not dial automatically? A: This can be caused by a setting in Internet Explorer. While in IE Click on "Tools" in the menu at the top. Click on "Internet Options...". Click on the "Connections" tab. Select "Always dial" Click on the "OK" button at the bottom. Back to Top Q: How can I upgrade to the latest version of Internet Explorer? A: you can download it directly from Microsoft at http://www.microsoft.com/ie Back to Top